Questions, claims and complaints (PQR)

Communicate in an easy and reliable way

Questions, claims and complaints (PQR)

Any person, implementer, beneficiary, donor, partner, employee, contractor or member of the general public can submit their questions, claims and complaints to Fondo Acción, with regard to the projects they carry out and compliance with their policies and guidelines.

Take the following steps into account when doing so:

1. Select your chosen channel
2. Provide your personal details

specify through which medium you would like to receive a response to your question, claim or complaint.

3. Submit your question, claim or complaint clearly

objectively and respectfully and have to hand all the supporting documents that back it up, when appropriate. 

Fondo Acción will make all possible efforts to protect your identity and will investigate all complaints, including those submitted anonymously.

(PQR) FORM

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    Fondo Acción will make every effort to protect your identity and will investigate all complaints, including those submitted anonymously.

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